The Healthcare Quality, Complaints and Disputes Act came into effect on 1 January 2016. There is a transitional period for some parts of the act, to give care providers time to make the necessary arrangements.
All care providers
The other sections of the act came into effect on 1 January 2016. For a summary of all the measures that care providers must take, go to: What must care providers do to ensure compliance with the Healthcare Quality Complaints and Disputes Act (in Dutch).
The Healthcare Quality, Complaints and Disputes Act applies to all care providers, from large institutions like care homes and hospitals to independent care professionals like GPs and physiotherapists. The Act also applies to providers of alternative medicine and cosmetic treatments. This makes it easier for the Healthcare Inspectorate to prevent abuses in these sectors.
The Act does not apply to care for which municipalities are responsible, such as home help and youth care.
Source: https://www.government.nl/topics/quality-of-healthcare/contents/healthcare-quality-complaints-and-disputes-act-wkkgz (Ministry of Health, Welfare and Sport)
If you are a care provider and want to subscribe to a complaint commission, please contact us.
NOTE: All other information on this website is in Dutch.